Customer service


> Hair care products and hair extensions :

All purchases of hair care products and hair extensions are final.

> Nail polish and treatments :

All purchases of nail polish and treatments are final.

> Electrical appliances :

All purchases of electrical appliances are final.

Mat&Max will honor the manufacturer's warranty for all electrical items purchased from our website. If you experience problems with an item, fill out our warranty replacement form using the instructions below. Our customer service department will follow up your request with a confirmation e-mail detailing the status of your return.

For electrical appliance make sure you have the original packaging. You will ABSOLUTELY need it to qualify.

Please note that you will be responsible for the shipping charges from your address to our warehouses. We will assume all other shipping and handling fees tied with your request upon the item received.


Download our Warranty Replacement form [PDF].

Fill out payment information and sign the form.

Send your item and the form to:

Mat&Max Group
Customer Returns Department
3755 Place Java, suite 130
Brossard, Qc, Canada
T. 450 444-2222

For electrical appliance make sure you have the original packaging. You will ABSOLUTELY need it to qualify.

We recommend that your ship your item with the original box.

We recommend shipping your package through a traceable shipping method. Canada Post, UPS or FeDex all offer delivery confirmation.

We will email you within 5 business days of receiving your package to confirm your warranty replaceme request.

We will email you again after we process your request to inform you when your item ships.

To retrieve the warranty length of your electrical appliance, simply go back on the product's listing. The warranty length will appear just under the description.


If your shipment is damaged in transit, please keep the original shipping carton and follow these instructions to replace your order:

  • E-mail info@matandmax.com and briefly describe what happened. Please include your order number and contact information.
  • Within 24 hours of receipt, please call your shipping carrier to obtain a Damage Inspection report. For further instructions, review the information from Canada Post or UPS.
  • Request that your shipping carrier return the order to Mat&Max at the address listed on the package.
  • DO NOT return the order yourself! This may delay your transaction.
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